Refunds and cancellations

011. What this policy covers

Everything sold on quietlybuild.in is a digital download: PDF guides, Word templates, Excel workbooks, and a few plain-text and calendar files. Nothing physical is sent, so there is nothing to post back. This policy sets out when you get your money back, how to ask, and how a refund is paid. It is part of my Terms of sale and licence.

022. Files that are faulty, missing or not as described

Write to me within 14 days of your purchase if:

• a file won’t download, won’t open or is damaged;
• your files didn’t reach you after your payment was confirmed; or
• a file, or the kit as a whole, is materially different from what its product page described when you paid.

I first try to put it right, by fixing the file or giving you a replacement. If I can’t, I refund you in full. This applies whether or not you have downloaded the files.

033. Cancelling before you download

If no file in your order has been downloaded, you can cancel the order within 14 days of your purchase, for any reason, and I refund you in full. Write to me with your order number.

My download records show whether any file in an order has been downloaded. Once an order is cancelled, its download links stop working.

044. After you download: a change of mind

Digital files can’t be returned once you have them, so I don’t refund a change of mind after any file in your order has been downloaded. A change in your own plans counts as a change of mind. This never affects section 2: faulty, missing or not-as-described files are always put right or refunded.

Before you pay, the checkout asks you to tick a box that says this. The box is never ticked for you. Its words are:

I understand these are digital files. A change of mind isn’t refundable once I’ve downloaded them. Faulty or not-as-described files are fixed, replaced or refunded.

055. Payments taken in error

If you were charged twice for one order, or charged more than the price shown at checkout, write to me as soon as you notice. I refund the extra amount in full.

If money left your account but the payment shows as failed, it is normally returned to you automatically. The Payments page explains what to do if it isn’t.

066. How a refund is paid

• Refunds go back to the payment method you used, through Razorpay. I can’t refund in cash or to a different account.
• I issue the refund within 7 working days of agreeing it with you. Your bank may take a few more days to show it.
• I issue a GST credit note for the amount refunded.
• When an order is refunded, its download links stop working.

077. No cancellation charges

I never charge a fee to cancel an order or to refund one. If you close the checkout before paying, nothing is charged.

088. Returns, exchanges, warranty and guarantee

There are no returns, because nothing physical is sent, and so there is no return postage to pay. I don’t exchange one kit for another; if you bought the wrong kit and haven’t downloaded it, cancel it under section 3 and buy the one you meant. The files carry no separate warranty and guarantee beyond this policy and your rights under the Consumer Protection Act, 2019.

099. How to ask

1. Write to hello@quietlybuild.in, or use the form on the Contact and complaints page. Give your order number (it starts QB-) or your Razorpay payment ID (it starts pay_), and tell me what is wrong.
2. You get a ticket number, and I acknowledge your request within 48 hours.
3. I agree the fix, the replacement or the refund with you, and resolve your request within one month at most.

If you are not satisfied with my answer, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.