Contact and complaints

011. Write to me

Email: hello@quietlybuild.in

If your message is about an order, include your order number (it starts QB-) or your Razorpay payment ID (it starts pay_).

Every message gets an answer within two working days.

I don’t offer support by telephone. Writing keeps a record for both of us, and it lets every message get a considered answer.

022. Make a complaint

Use this form for a complaint, or for anything you want tracked. When you send it, you see your ticket number straight away, with a copy of your complaint exactly as I recorded it. Keep both.

If you would rather write an email, send it to hello@quietlybuild.in with “Complaint” in the subject. I record it in the same way and reply with its ticket number and the copy as recorded, within 48 hours.

033. How I handle a complaint

1. I acknowledge every complaint within 48 hours of receiving it. A complaint sent through the form is acknowledged at once, with its ticket number.
2. To ask about progress at any time, write to me quoting your ticket number. I’ll tell you where it stands: open, answered or resolved.
3. I resolve every complaint within one month of receiving it, and tell you in writing what I have done.

044. Grievance officer

Name

Aditya Vashistha

Designation

Proprietor

Email

hello@quietlybuild.in

Acknowledgement

Within 48 hours of receiving a complaint

Resolution

Within one month of receiving a complaint

The grievance officer handles complaints about purchases, payments, deliveries, the site and your personal data. That is me.

055. Who you are dealing with

quietlybuild is run by GrowMint Media (proprietor Aditya Vashistha), Phagwara, Punjab 144401, India; the full postal address is given by email and on every invoice.

Website: quietlybuild.in. The policies are listed on the Legal page.

066. If you are not satisfied

You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in. The helpline is run by the Government of India’s Department of Consumer Affairs, and its toll-free number is open from 8 am to 8 pm.

A complaint can also be taken to a consumer commission under the Consumer Protection Act, 2019.

077. Other questions

• Payments, and Razorpay’s own support: see Payments.
• Refunds and cancellations: see Refunds and cancellations.
• Getting back to your files: see Your orders.
• Your personal data: see the Privacy notice.
• Access for disabled people: see the Accessibility statement.